For Owners

Peace of mind with Subaru Assist

Subaru Assist is linked to the All-Wheel Drive Maintenance Plan and offers you added service benefits which add peace of mind to an already exhilarating motoring experience. Subaru Assist is also automatically extended should you extend your maintenance plan. Unlike many other maintenance schemes, most Subaru Assist services are already paid for with some limitation. For example, tow-in is free up to a certain distance.
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Medical Assist

  • Emergency medical advice
  • Emergency medical response by road or air
  • Patient to most appropriate medical facility
  • Guaranteed hospital admission
  • Emotional support and counselling
  • Companionship
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Legal Assist

  • Emergency legal advice
  • Emergency medical response by road or air
  • Transfer of patient to the most appropriate medical facility
  • Guaranteed hospital admission
  • Emotional support and counseling
  • Companionship
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Roadside Assist

  • Flat tire, flat battery, keys locked in, fuel.
  • Tow-in
  • Safekeeping of vehicle
  • Hotel accommodation
  • Car rental
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Map Assist

  • A 24-hour helpline for directions or route guidance when travelling
  • Detailed map directions and signage information for major metropolitan areas such as Johannesburg’s suburbs, West and East Rand, Cape Town, Durban, Port Elizabeth, Bloemfontein and other large towns
  • Basic route information for rural areas
What is covered?
  • All mechanical related items
  • Wear and tear
  • Mechanical and electrical component repair/failure
  • Service and maintenance
What is not covered?
  • Petrol and top up oil (between services)
  • Accident damage and insurance claims
  • Tyres and wheel alignment
  • Glass replacement
  • Abuse and/or negligence
  • Non-mechanical interior trim and paintwork
  • Repair to on-board entertainment such as audio systems
  • Repairs to non-factory components and any subsequent repairs or modifications

Subaru has no service plans as all its vehicles under the Subaru Owners Reward Programme have their services covered in the maintenance portions of the programme. The value of the Subaru Owners Reward Programme is calculated at approximately R30 000.

Extended maintenance plans for extra peace of mind
  • Enjoy further confidence and peace of mind with our extended maintenance plans, available on all new Subaru vehicles up to 5-years or 150 000 km, whichever comes first. Benefits include:
  • You pay for tomorrow’s costs at today’s rates, avoiding inflation and price increases on parts and labour
  • Maintenance plan extension costs can be included in your vehicle finance agreement, minimising its impact and unforeseen future expenses
  • Only Subaru genuine parts are used which come with their own one year warranty and are in full compliance with your vehicle’s warranty terms
  •  Services are conducted to the highest standards by trained Subaru technicians with extensive knowledge of your Subaru for optimum vehicle performance
  • Vehicle value is enhanced at the time of resale

Please contact your nearest dealer should you require more information

Warranty and Maintenance Plan

All Subaru new vehicles are covered by comprehensive warranties and maintenance plans to ensure your ownership experience is worry-free. Our DNA is what makes every Subaru a Subaru. It’s our constant focus on performance, safety and protecting the retained value of your Subaru that makes Subaru different to any other vehicle brand. Our DNA delivers you the confidence to exploit your freedom every day.

3 year or 100,000km Warranty Every Subaru sold in South Africa is warranted against any defect in material or workmanship for a period of 3 years or 100 000 km, whichever comes first. This warranty excludes certain maintenance items which are subject to wear and tear. Batteries, shock absorbers, clutches and exhaust systems are warranted for one year or 30 000 km, whichever comes first. Only genuine parts fitted by an authorised dealer are warranted and any parts fitted without Subaru’s approval will void the warranty. This includes accessories, exhausts, filters and parts not of the original specifications of the vehicle unless manufacturer approved. Genuine Subaru replacement parts are likewise warranted for a period of 12 months. 3 year or 60,000 / 75,000km Maintenance Plan Subaru’s All-Wheel Drive Maintenance Plan covers all new Subaru vehicles and comes at no cost to the purchaser. The plan has not resulted in any vehicle price increases, with the benefit of peace of mind motoring being passed onto you, the customer. The free Subaru Owner Reward Programme package consists of the All-Wheel Drive Maintenance Plan and Subaru Assist, which includes emergency, legal and map assistance.  It offers free maintenance for 3-years/ 75 000 km on petrol models and 3-years/ 60 000 km for diesel models. The Subaru BRZ comes standard with a 5-year/ 105 000 km maintenance plan.

What is the Takata Airbag recall?

You may be aware of recent reports about recalls involving airbags supplied by Takata. Ten different car companies, including Subaru, are affected. The passenger front airbag modules in Subaru vehicles sold in South Africa are a part of the recall.

Affected models

MODELS MANUFACTURED BETWEEN COMPONENT
Impreza 2004 – 2007 model year Passenger front air bag module
WRX 2004 – 2007 model year Passenger front air bag module

 

Is my specific vehicle affected?

To determine if your specific vehicle is affected by this or any other recall, please get in touch with our team at the workshop
Contact us →

Or alternatively, visit (link to https://www.subaru.co.za/owners/recall/) and insert your vehicle information into the “How do I know if my vehicle is affected?

How do I get my vehicle fixed?

If your vehicle is one of those recalled, you will be directed to a form asking for your contact information. Once we are ready to schedule your visit to your closest dealership, we will contact you and do so.